Clear aligner treatment may be prescribed in the dental office, but most of the patient experience happens somewhere else.

Patients are managing wear, removal, eating, hygiene, soreness, seating, social situations and an entirely new routine—often without their dental team beside them.

When those challenges begin affecting treatment, it can be easy to label the patient “non-compliant.” But what if some of that behavior is being shaped by predictable friction, unclear expectations, information overload or gaps in support?

In this session, Jannet Ly, RDA, Inventor of PULTOOL and Co-founder of PUL Dental, will explore what clear aligner patients actually experience after they leave the office, including insights gathered directly from patient communities with thousands of members.

Attendees will learn how to use a simple Prepare → Reinforce → Support approach to better set expectations, reinforce education as treatment progresses and extend useful support beyond the appointment.

The goal is simple: help practices create a better clear aligner experience before frustration, confusion or avoidable treatment friction turns into a bigger problem.